Terms & Conditions

A booking request does not constitute a confirmed reservation. Your booking is confirmed only when you receive a written confirmation from Boreal Escapes by email or text message.

Full payment is due within 48 hours of receiving your booking confirmation. Failure to pay within this window may result in your booking being released.

By submitting a booking request, you confirm that all guests in your party meet the minimum age requirement and are aware of the physical demands and weather conditions involved.

Refunds are returned to the original payment method and processed within 5–10 business days.

If you cancel 7 or more days (168 hours or more) before the scheduled tour start time in Whitehorse local time, you receive a full 100% refund. A cancellation made exactly 7 days before the scheduled start time qualifies for a 100% refund. If you cancel less than 7 days but at least 24 hours before the scheduled start time, you receive a 50% refund. A cancellation made exactly 24 hours before the scheduled start time qualifies for a 50% refund. If you cancel less than 24 hours before the scheduled start time, no refund applies.

If you do not attend the tour, or arrive more than 15 minutes late to your agreed pickup location, no refund applies. This also applies to a rescheduled tour you agreed to in writing.

If conditions are poor across the whole area, Boreal Escapes may cancel or reschedule your tour. We will notify you as early as possible — usually the morning of or the day before. You may accept the new date (confirmed in writing) or decline and receive a full refund.

The northern lights are a natural phenomenon and cannot be guaranteed. Any aurora seen during your tour — including lights visible only on camera — counts as a sighting, and the tour is considered complete. This aurora sighting provision applies to The Real Aurora Hunt and the Private Aurora Hunt only. If we find clear skies but no aurora appears at all, you may rebook at 50% off within 30 calendar days. If weather changes mid-tour and no clear sky is found and no aurora is seen, you may choose a 50% refund or a free rebooking this season.

Guests must disclose any medical conditions, mobility limitations, or allergies that may affect their participation at the time of booking.

Guests must follow all safety instructions provided by the guide at all times. Boreal Escapes reserves the right to remove any guest from a tour without refund if their behaviour poses a risk to themselves, other guests, or the guide.

Appropriate winter clothing is the guest's responsibility. Boreal Escapes will provide a detailed clothing guide before your tour. We are not liable for discomfort or injury resulting from inadequate personal clothing.

Boreal Escapes operates in remote wilderness environments. Participation in our tours involves inherent risks including extreme cold, uneven terrain, and wildlife. By booking, you acknowledge and accept these risks.

Boreal Escapes is not liable for loss, damage, injury, or illness arising from participation in our tours, except where caused by our own negligence.

We strongly recommend that all guests obtain comprehensive travel insurance that covers trip cancellation, medical expenses, and emergency evacuation.

Boreal Escapes may photograph or film tours for promotional purposes. By booking, you consent to your image being used in our marketing materials. If you do not wish to be photographed, please notify us at the time of booking.

These terms are governed by the laws of Yukon, Canada. Any disputes arising from a booking with Boreal Escapes will be subject to the exclusive jurisdiction of the courts of Yukon.