Privacy Policy

Boreal Escapes is a tour operator based in Whitehorse, Yukon, Canada. We offer northern lights hunting tours and outdoor experiences in the Yukon. This policy applies to all of our activities, current and future, to our website www.boreal-escapes.ca, and to anyone who contacts us, books with us or joins one of our experiences. Boreal Escapes has a designated Privacy Officer who is responsible for how we handle personal information. You can reach our Privacy Officer by email at info@boreal-escapes.ca or by mail at Boreal Escapes, PO Box 30242, Whitehorse, YT Y1A 5M2, Canada. We follow Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and Canada's Anti-Spam Legislation (CASL). If you live outside Canada and your local law gives you additional privacy rights, we will respect them where that law applies to us.

When you book or contact us, we collect your name, email address, phone number, the number of people in your group and their names, your preferred language (English or French), your pickup location and any requests or notes you send us. You may also choose to share health information, such as a medical condition, allergy or mobility need, and an emergency contact. Many of our activities take place outdoors, at night and in winter conditions, so this information helps us keep you safe. Sharing it is optional. Bookings are made directly on our website. Payments are processed by trusted payment providers, which may include PayPal, Stripe, Square or GoDaddy Payments. We never see or store your full card number. We only keep a record of the transaction, such as the amount, date and booking reference. During our experiences, we may take photos and videos of guests. When you visit our website, we automatically collect basic technical information, such as your IP address, browser, device type and the pages you view. If you book for other people, please make sure they agree to share their information with us.

We use your information to confirm and manage your booking, process payments, organize pickup, and send you activity details and reminders. Because northern lights tours depend on weather and aurora activity, we may contact you the day before or on the day to confirm, reschedule or cancel. We also use your information to keep you safe, respond to emergencies, deliver your photos, answer your questions, handle refunds and complaints, keep the business records required by law, and improve our activities and website. By booking, you agree to the uses needed to provide your experience. We ask for your separate consent before using optional health information or sending you promotional emails. You can withdraw your consent at any time, but if you withdraw consent for information we need to run the activity, such as a way to reach you on the day, we may not be able to provide it. If you are injured or unwell, we may share relevant health and emergency contact information with emergency services, medical staff or your emergency contact. We never sell or rent your personal information.

We send you the photos taken of you during your experience, and you are free to use them for personal purposes. We will only use a photo in which you can be recognized on our website, social media or advertising if you have agreed. If you prefer not to be photographed, just let us know. You can also ask us at any time to remove a photo of you from our channels. We cannot remove copies that other people have already shared.

We only share your information when necessary. This includes our payment providers, our email and website hosting providers, our accountant and our insurer, who may only use it to provide their services to us. We may also share information with emergency services when needed, with authorities when required by law, or with a new owner if the business is ever sold, under the same protections. Some of our service providers store information outside Canada, including in the United States. While stored there, it is subject to the laws of that country.

We keep your information only as long as we need it. Booking and payment records are kept for six years, as required by Canadian tax law. Health and emergency contact information is deleted within 30 days after your activity, unless an incident occurred. Photos are kept for up to 12 months, unless you agreed to their use in our promotion. Inquiries that do not lead to a booking are deleted after 12 months. Your email stays on our mailing list until you unsubscribe.

We protect your information with secure, password-protected accounts, two-factor authentication, encrypted devices and limited access. No system is completely secure, but we take reasonable steps to prevent loss, theft and misuse. If a breach creates a real risk of significant harm to you, we will notify you and the Office of the Privacy Commissioner of Canada.

You can ask to see the information we hold about you, correct it, or have it deleted, unless we must keep it by law. You can also withdraw your consent at any time. Send your request to info@boreal-escapes.ca. We may ask you to confirm your identity, and we will reply within 30 days, free of charge.

We only send promotional emails if you have opted in, or if Canadian law allows it, for example after a recent booking. Every promotional email includes an unsubscribe link, and we process requests within 10 business days. You will still receive messages about your booking.

Our website uses cookies to work properly and, with your permission, to understand how visitors use it. You can accept or refuse optional cookies through our cookie banner, and change your choice at any time in your browser settings.

Children may join our activities with a parent or guardian, who provides their information when booking. Our website is not directed at children, and we do not knowingly collect information online from children under 16 without a parent's or guardian's consent.

We may update this policy from time to time, including as we add new activities. The current version and its date will always be on this page.

If you have a question or concern, contact us first at info@boreal-escapes.ca or Boreal Escapes, PO Box 30242, Whitehorse, YT Y1A 5M2, Canada. If you are not satisfied with our answer, you can contact the Office of the Privacy Commissioner of Canada at www.priv.gc.ca or 1-800-282-1376.